Return portal is not accessible
The return portal is disabled and not accessible at this time.
How do I return?
- Enter your order number and email address in the fields above and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition.
- For clothing, unwashed and unworn.
- In the original packaging with all labels atached.
Free gifts or promotional items are not returnable! This includes discounted items.
Are there any charges for return?
- There is a fixed charge of £4.60 on all returns.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Please email us at support@avoirlondon.com for any issues.